We intend to continue to use MSys software development, software maintenance and quality assurance services to compliment our internal development and technical resources. We expect that our relationship with MSys will continue to our mutual benefit for many years to come. I would recommend them highly.
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Dr. M. K. Jibbe
Distinguished Engineer, LSI Logic
Customer Support Solutions
MSys is currently delivering 365x24x7 customer support solutions to several technology vendors. MSys provides the following customer support solutions:
  • Level 1, Level 2, and Level 3 technical support
  • Warranty and spare parts service
  • Remote infrastructure management

Using our expertise, we deliver the best solutions at every point of service for customers to build brand loyalty, differentiation, and competitive leadership.

Why MSys?
    The following are the key diffrentiators of MSys:
  • MSys key strengths include its domain expertise and deep technical expertise of its engineers.
  • MSys engineers have excellent communications skills and are ‘self-starters’ having capacity to start give deliverables within days to weeks of project initiation.
  • Most other services vendors are “Jack of all but Master of none” doing everything from banking to insurance whereas MSys has focus on key domain areas where it offers services. This gives MSys customers an edge which results in greater speed of execution with high quality of work and less costs.
  • MSys also has ready frameworks in the areas of product development and testing which we offer to our customers to help them to reduce their time-to-market.
  • Most other services companies are publicly held and have severe gross margin constraints. MSys is a profitable privately held company and offer flexible business models including standard per resource pricing, output based pricing and cost plus. We offer setting up of offshore development and testing centers, BOT (Build Operate Transfer) development and testing centers and fixed bid projects.
  • MSys has several customers who in the Fortune list and who are currently enjoying the benefits of working with us.
  • MSys key strength is our ability to retain our engineers. We have almost no attrition at all in the past couple of years.